Returns & consumer guarantees
Last updated: 23 October 2026
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
If something is wrong with your order
If your Ashton Care product is faulty, damaged, not as described, or not fit for its purpose, you're entitled to a remedy. You can:
- request a return or refund through Your Orders on Amazon, or
- contact us directly at hello@ashton-care.com.au with your Amazon order number and, if possible, a photo of the problem. We'll sort it out with you.
Change of mind
Change-of-mind returns aren't required by law. They follow Amazon Australia's returns policy. For hygiene reasons, opened inner packs may not be eligible for change-of-mind returns. This doesn't affect your rights if a product is faulty.
Skin reaction
If you have a reaction, stop using the product and seek medical advice if needed. Let us know at hello@ashton-care.com.au so we can help and record it.
Who to contact
BCO Group LLC, trading as Ashton Care. Email hello@ashton-care.com.au or use our contact form. We aim to reply within 2 business days.
More about your rights: ACCC: consumer rights and guarantees.